Our customer Service team of representatives are ready, willing and able to assist you with any questions or concerns you might have regarding any of the Electric Bikes in our lineup.

Once you’ve taken a look at our models and have chosen the Electric Bike that best suits you, we can then assist you with the purchasing and payment process as well.

All of us here at Kasen Electric Bikes want to make your entire purchasing process as uncomplicated and smooth as possible.


Customer Service available Monday-Friday, 9am (pst) to 5pm (pst)

If you would rather reach us by E-mail you can do so at any time by e-mailing us @ Contact@kasenbikes.com and we will answer as soon as we are able.